Welcome to the Steiner Customer Service Portal.

We will walk you through the registration process if you’ve not logged in before.
Please submit a request, and our Technical Support team will be glad to answer your questions or assist you with a return. This is our most effective way of communicating with you.

Do not send in your product without obtaining a Return Merchandise Authorization (RMA) number.

If your product tracking shows “Delivered” to our facility, please allow 24 hours for it to show as "Received" in our system before calling to check status. Please also allow an additional 2 weeks for Repairs and Parts Requests.
Hours of operation are M-F 8am-5pm Mountain Time. Please allow 24 hours for an email response.
Thermal Product Registration