Welcome to the Steiner Customer Service Portal.

First time here? We will walk you through the registration process if you've not logged in before.

Please Read Before Submitting

Looking for spare parts or need new eyecups? Most parts can be ordered from Steiner Parts Direct

Please submit a request and our Technical Support team will be happy to address your questions or assist you with a return. Please allow up to 5 business days for a response.

Repairs and parts requests typically require approximately 2–3 weeks for completion.

Visit our YouTube page for informative videos and product information.

Steiner YouTube

Visit the following link for complete warranty information.

Steiner Warranty

Failure to register your product does not diminish your warranty rights.

Hours of Operation

Thermal Product Registration

Submit a Request

Open a case to request product support or warranty service.

My Cases

View latest updates or respond to your existing support cases.

My Returns

View the status of returns (RMA) requests including tracking info.